Privacy policy Manuka-Holland
https://www.manuka-holland.nl
About our privacy policy
Manuka-Holland cares greatly about your privacy. We exclusively process data that we need for (improving) our services, and carefully handle all information gathered about you and your usage of our services. Your data is not shared with third parties for commercial goals. This privacy policy applies to the use of the website and the services provided by Manuka-Holland. The starting date for the validity of these terms and conditions is 28/05/2024, with the publication of a new version the validity of all previous versions is canceled. This privacy policy describes what information about you is collected by us, what this data is used for and with whom and under what conditions this data could be shared with third parties. We also explain to you how we store your data, how we protect your data against misuse and what rights you have regarding the personal data you provide us.
If you have any questions about our privacy policy, please contact our privacy contact person, you will find the contact details at the end of our privacy policy.
About our dataprocessing
Below you can read how we process your data, where we save it, what security techniques we use and to whom the data is visible.
Webshopsoftware
Lightspeed
Our webshop has been developed using Lightspeed software. Personal data gathered with the use of our website and services is shared with Lightspeed. Lightspeed requires access to these details to offer (technical) support. They will not use this data for any other purposes. Lightspeed has an obligation, based on the agreement we have with them, to take necessary precautions and security measures when it comes to your personal data. Lightspeed uses cookies to gather technical information about the use of the software. No personal data is gathered and/or stored. Lightspeed maintains the right to internally share the gathered data to improve its own services.
Webhosting
Lightspeed
We use webhosting and email services provided by Lightspeed. Lightspeed processes personal data on our behalf and will not use this data for their own purposes. However, they can collect metadata generated by the use of their services, although this is not considered personal data. Lightspeed has taken necessary precautions and security measures, both technical and organisational, to prevent loss, abuse and misuse of your personal data. Lightspeed is bound by the confidentiality agreement we have with them.
E-mail and mailinglists
Lightspeed
Our website uses Lightspeed, which handles our e-mail -traffic and newsletter distribution. Any confirmation e-mail or webforms you receive from our website are sent to you via the Lightspeed servers. Lightspeed will not use your name and email address for their own commercial purposes. At the bottom of each automated email sent from our website, you will find an 'unsubscribe' link. When you click on this link, you will no longer receive automated emails from our website. However, please note that this has a substantial effect on the functionality of our website. Your personal data will be securely stored by Lightspeed. Lightspeed uses cookies and other internet technologies that track if e-mails are opened and read. Lightspeed retains the right to use your personal information to further improve their services and, within this context, share it with third parties.
Lightspeed & TransIP
For our regular business email, we use the email services of Lightspeed & TransIP. These parties have implemented fitting technical and organisational measures to prevent misuse, loss, or corruption of your data. Lightspeed & TransIP do not have access to our mailbox and we treat our email-traffic confidentially.
Payment processors
ING
ING processes (part of) our payments in our webshop. ING processes your name, address and residence information. They also process payment information such as your bank account number or credit card number. ING has implemented suitable technical and organisational measures to protect your personal data. ING retains the right to use your personal (anonymized) information to further improve their services and, in this context, share it with third parties. In the case of a request for a deferred payment (credit facility) ING will share personal and order information with the appropriate payment provider. All the aforementioned guarantees of the protection of your personal data are also applicable to third parties used by ING. ING does not store your data for longer than allowed by the legal terms.
Pay.nl
For concluding and processing (part of) our payments in our webshop we use the payment provider Pay.nl. Pay.nl processes your name, address and residence information. They also process payment information such as your bank account number or credit card number. Pay.nl has implemented fitting technical and organisational measures to protect your personal data. Pay.nl retains the right to use your personal (anonymized) information to further improve their services and, within this context, share it with third parties. In case of a request for a postponed payment (credit facility) Pay.nl will share personal and order information with the appropriate payment provider. All the aforementioned guarantees in regard to the protection of your personal data are also applicable to any services by Pay.nl that uses third parties. Pay.nl does not store your data any longer than the instalments permitted by the appropriate legal grounds.
PayPal
PayPal processes (part of) our payments in our webshop. PayPal processes your name, address and residence information. They also process payment information such as your bank account number or credit card number. PayPal has implemented suitable technical and organisational measures to protect your personal data. PayPal retains the right to use your personal (anonymized) information to further improve their services and, in this context, share it with third parties. In the case of a request for a deferred payment (credit facility) PayPal will share personal and order information with the appropriate payment provider. All the aforementioned guarantees of the protection of your personal data are also applicable to third parties used by PayPal. PayPal does not store your data for longer than allowed by the legal terms.
Reviews
WebwinkelKeur
We use WebwinkelKeur to gather reviews. To leave behind a review you are required to fill in your email address, name and place of residence. WebwinkelKeur shares certain data with us that is required for us to match your review to your order. Furthermore, WebwinkelKeur publishes your name and place of residence on their own website. In some instances, WebwinkelKeur can contact you to ask you to clarify, elaborate or comment on your review. In case of one of our review requests we share your name and email address with WebwinkelKeur, they use this information with the sole purpose to invite you to leave behind a review. WebwinkelKeur has implemented fitting technical and organisational measures to protect your personal data. WebwinkelKeur retains the right to use your personal information to offer their services and share it with third parties, we have given WebwinkelKeur permission to do so. All of the aforementioned guarantees in regard to the protection of your personal data are also applicable to any services by WebwinkelKeur that uses third parties.
Transport and logistics
PostNL
If you place an order with us it is our responsibility to have your order successfully delivered to you. For the delivery we use the services of PostNL. For a successful delivery it is important that we share your name, address and residential details with PostNL. PostNL uses this information with the sole purpose to carry out the agreement of delivery. In case of PostNL hiring subcontractors, they will share said information with these parties.
DPD
If you place an order with us it is our responsibility to have your order successfully delivered to you. For the delivery we use the services of DPD. For a successful delivery it is important that we share your name, address and residential details with DPD. DPD uses this information with the sole purpose to carry out the agreement of delivery. In case of DPD hiring subcontractors, they will share said information with these parties.
Accounting and Bookkeeping
Lightspeed
For our accounting, administration and bookkeeping we use the services of Lightspeed. We share your name, address, residential details and general details concerning your order/purchase. This data is used for the administration of sales invoices. Your personal data is securely sent and stored. Lightspeed has implemented fitting technical and organisational measures to protect your personal data against loss or unauthorised use. Lightspeed is obligated to a duty of confidentiality and will treat your data accordingly. Lightspeed does not use your personal data for any purposes other than those previously described above.
Purpose of data processing
General purpose of data processing
We use your data with the sole purpose of providing you with our services. This means that the goal of processing this data stands in direct relation to the assignment or task that you offer us. We do not use this data for (addressed) marketing purposes. If you share information with us and we use this information to - not based on a request – contact you at a later time, we will first ask for explicit consent. Your data is not shared with third parties, with any other purpose than to fulfil accountancy and administrative obligations. These third parties are all obligated to a duty of confidentiality based on the agreement we have with them, an oath or legal obligation.
Automatically collected data
Information automatically gathered by our website is processed with the sole purpose of providing you with and/or to further improve our services. This information (for instance your IP address (anonymised), web browser and operating system) is not personal information.
Cooperation in tax and criminal investigation
In some cases, we may be obligated by government to a lawful duty of sharing your information with the purpose of assisting in a fiscal or criminal investigation. In such cases we are forced to comply and assist, but will, based on lawful possibilities, offer objection.
Retention periods
We store your data for as long as you are a client with us. This means that we maintain and keep your client profile until you make it known to us that you no longer desire to use our services. Such a message also functions as a request to be forgotten. This also means we will maintain your data for no more than two years following your last contact or transaction, unless there is a legal justification for doing so. We are required to keep invoices with your (personal) information due to relevant administrative obligations, this information is safely stored for as long as the relevant term for these obligations has not yet passed. Personnel no longer has access to your client profile and any documents made because of your assignment or task.
Your rights
Based on valid Dutch and European law you, as a concerning party, have certain rights when it comes to personal data that is processed by or on behalf of us. Below you may find an explanation of these rights and how you, as a concerning party, can invoke these rights. In principle to prevent abuse we only send invoices and copies of your data to e-mail addresses that you have made known to us. Should you wish to receive this data on another e-mail address or for instance per mail we will ask you to identify yourself accordingly. We maintain an administration of concluded requests, in case of a request to be forgotten we will maintain an administration of anonymised data. You receive all invoices and copies of data in files that are structured in a machine-readable format based on data classifications that we use within our system. At all times you maintain the right to lodge a complaint with Autoriteit Persoonsgegevens if you suspect that we mistreat or misuse your personal data.
Right of inspection
At all times you maintain the right to view the data we process that has a relation or may be reducible to your person. You may request such a viewing to our contact in charge of privacy matters. You will receive a response to your request within 30 days. If your request is approved we will send you, via the e-mail address known to us, a copy of all data with an added overview of processors managing this data while also mentioning the categories under which we store this data.
Right to rectification
At all times you maintain the right to have the data we process that has a relation or may be reducible to your person be adjusted. You may request such an adjustment to our contact in charge of privacy matters. You will receive a response to your request within 30 days. If your request is approved we will send you, via the e-mail address known to us, a confirmation that the data has been adjusted.
Right to restriction of processing
At all times you maintain the right to limit the data we process that has a relation or may be reducible to your person. You may request such limiting to our contact in charge of privacy matters. You will receive a response to your request within 30 days. If your request is approved we will send you, via the e-mail address known to us, a confirmation that the processing of your data is limited until you chose to cancel said limitation.
Right of transferability
At all times you maintain the right to request for the data we process that has a relation or may be reducible to your person be processed by a third party of choice. You may send in such a request to our contact in charge of privacy matters. You will receive a response to your request within 30 days. If your request is approved we will send you, via the e-mail address known to us, your (personal) invoices or copies of data that we, or third parties on behalf of us, have processed. It is highly likely that in such a case we can no longer offer our services to you for we can no longer guarantee the previous data safety.
Right of objection and other rights
At all times you maintain the right to object to the processing done by us, or on behalf of us by third parties, of your personal data. In case of such an objection we will immediately cease all processing of your data while your objection is being investigated and handled. In case of a justified objection we will return all invoices and/or copies of personal data that we, or third parties on behalf of us, have processed up until that point and cease processing thereafter. You also maintain the right to not be subject of automated decision-making processes or profiling. We process your data in such a way that this right does not apply. Should you believe that this right does apply then we ask you to reach out to our contact in charge of privacy matters.
Cookies
Third party cookies
In case that third-party software solutions use cookies, this is stated in this privacy statement.
Privacy policy changes
At all times we maintain the right to alter our privacy policy. This page however always displays the most recent version of our privacy policy. Should a new privacy policy have consequences for the ways in which we process recently gathered data in regard to your person, then we will notify you of this via e-mail.
Company details
Manuka-Holland
Drieboomlaan 129
1624BD Hoorn
Nederland
T 0229-210679 (0031229210679)
E info@manuka-holland.nl
Contact privacy officer
Pieter van Heerden